{"xsrfToken":"11d6e5a2-10b3-47f8-a4f2-de0e10c329a1_7ecf4ad6317f90fd9ff65458ac0e3bac3f9e0478_lout","branding":{"id":"1","key":"isd","name":"Black Industries","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome To Our Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Note:","userInitialAnnouncementMessageWiki":"<p>We have moved our helpdesk from Zendesk to Jira, please bear with us while we transfer the help center articles over; until then, they will still be accessible from our <a href=\"http://help.black-industries.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support area located on our website</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome To Our Help Center","sharedPortalName":"Help Center","announcementHeader":"Note:","announcementMessage":"We have moved our helpdesk from Zendesk to Jira, please bear with us while we transfer the help center articles over; until then, they will still be accessible from our [support area located on our website|http://help.black-industries.com]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1ee53ec5-8155-4dcc-ab47-4bc9ed23c864/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Y2YyZTRjMi1hNGUyLTRiNzItOGFmZC1iODJiZjNjNTUxMDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFlZTUzZWM1LTgxNTUtNGRjYy1hYjQ3LTRiYzllZDIzYzg2NCI6WyJyZWFkIl19LCJleHAiOjE2MTQzMTA2MjMsIm5iZiI6MTYxNDMwOTk2M30.VOGqa0V56nlgNtyzHwsCZJCoce8cRn0s5i7nIhk0Aus&client=5cf2e4c2-a4e2-4b72-8afd-b82bf3c55108&height=300&mode=fit","bannerMediaApiFileId":"1ee53ec5-8155-4dcc-ab47-4bc9ed23c864","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"isd","projectId":10000,"serviceDeskId":1,"name":"Black Industries","description":"<p>Select an option below to be directed to the correct department.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"10016","name":"Account Request","descriptionHtml":"","callToAction":"Account Request","introHtml":"<p>Would you like to create or delete an account? Maybe you're having issues logging in? Submit your information here.</p>","icon":10304,"iconUrl":"https://black-industries.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10304","groups":[1],"key":""},{"id":"10031","name":"Disputes","descriptionHtml":"","callToAction":"Disputes","introHtml":"<p>Submit this form for any disputes you may have that do not pertain to a department.</p>","icon":10304,"iconUrl":"https://black-industries.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10304","groups":[1],"key":""},{"id":"10017","name":"Domain Transfer Request","descriptionHtml":"","callToAction":"Domain Transfer Request","introHtml":"<p>I would like to transfer a domain to Black Industries</p>","icon":10304,"iconUrl":"https://black-industries.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10304","groups":[1],"key":""},{"id":"10015","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"<p>Do you have a general inquiry to take care of? Submit it here.</p>","icon":10304,"iconUrl":"https://black-industries.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10304","groups":[1],"key":""},{"id":"10033","name":"New Client Information","descriptionHtml":"","callToAction":"New Client Information","introHtml":"<p>Great! You've just signed up and are eager to get started. Fill out this form to help our service agents fill out your profile.</p>","icon":10304,"iconUrl":"https://black-industries.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10304","groups":[1],"key":""},{"id":"10034","name":"Password Resets","descriptionHtml":"","callToAction":"Password Resets","introHtml":"<p>Use this area to request a password reset manually.</p>","icon":10304,"iconUrl":"https://black-industries.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10304","groups":[1],"key":""},{"id":"10032","name":"Report Misconduct","descriptionHtml":"","callToAction":"Report Misconduct","introHtml":"<p>Report a site that is violating the rules of our agreement. Examples of this report would be multiple spam emails, phishing, hacking, etc.</p>","icon":10323,"iconUrl":"https://black-industries.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10323","groups":[1],"key":""},{"id":"10014","name":"Sales/Billing","descriptionHtml":"","callToAction":"Sales/Billing","introHtml":"<p>Have a sales or billing inquiry? Report it here.</p>","icon":10304,"iconUrl":"https://black-industries.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10304","groups":[1],"key":""},{"id":"10004","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Having trouble with a system? Report this incident here.</p>","icon":10304,"iconUrl":"https://black-industries.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10304","groups":[1],"key":""},{"id":"10042","name":"Tritan Bot","descriptionHtml":"","callToAction":"Tritan Bot","introHtml":"","icon":10321,"iconUrl":"https://black-industries.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10321","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10015,10004,10014,10032,10031,10017,10016,10033,10034,10042]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CASE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":true},"reqCreate":{"id":10032,"projectId":10000,"form":{"name":"Report Misconduct","descriptionHtml":"","callToAction":"Report Misconduct","intro":"<p>Report a site that is violating the rules of our agreement. Examples of this report would be multiple spam emails, phishing, hacking, etc.</p>","instructions":"","icon":10323,"iconUrl":"https://black-industries.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10323","key":""},"fields":[{"fieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false},{"fieldType":"select","fieldId":"customfield_10035","fieldConfigId":"10136","label":"Change type","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"10106","label":"Normal","selected":false,"children":[]},{"value":"10107","label":"Standard","selected":false,"children":[]},{"value":"10108","label":"Emergency","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10044","fieldConfigId":"10146","label":"Investigation reason","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"10132","label":"High impact incident","selected":false,"children":[]},{"value":"10133","label":"Recurring incident","selected":false,"children":[]},{"value":"10134","label":"Non-routine incident","selected":false,"children":[]},{"value":"10135","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10032","fieldConfigId":"10133","label":"Pending reason","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"10044","label":"More info required","selected":false,"children":[]},{"value":"10045","label":"Awaiting approval","selected":false,"children":[]},{"value":"10046","label":"Waiting on client","selected":false,"children":[]},{"value":"10047","label":"Pending on change request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10041","fieldConfigId":"10142","label":"Resolution","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"10118","label":"Declined","selected":false,"children":[]},{"value":"10119","label":"Done","selected":false,"children":[]},{"value":"10120","label":"Duplicate","selected":false,"children":[]},{"value":"10121","label":"Failed","selected":false,"children":[]},{"value":"10122","label":"Won't Do","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10059","fieldConfigId":"10158","label":"Full Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10080","fieldConfigId":"10182","label":"Phone Number","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10060","fieldConfigId":"10159","label":"Street Address","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10061","fieldConfigId":"10160","label":"City","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10062","fieldConfigId":"10161","label":"State","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10063","fieldConfigId":"10162","label":"Postal Code","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_10055","fieldConfigId":"10154","label":"Select a Service","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10139","label":"Shared Hosting","selected":false,"children":[]},{"value":"10162","label":"Cloud Hosting","selected":false,"children":[]},{"value":"10163","label":"Wordpress Hosting","selected":false,"children":[]},{"value":"10164","label":"Email Hosting","selected":false,"children":[]},{"value":"10140","label":"Domain Management & Purchasing","selected":false,"children":[]},{"value":"10165","label":"Dedicated Hosting","selected":false,"children":[]},{"value":"10141","label":"VPS Hosting","selected":false,"children":[]},{"value":"10143","label":"cPanel Hosting","selected":false,"children":[]},{"value":"10142","label":"Web Design","selected":false,"children":[]},{"value":"10144","label":"Other/Custom","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Site URL:","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"What is the misconduct you would like to report?","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10032","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10032","calendarParams":{"firstDay":0,"date":"2021-02-25T22:27:03-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Y2YyZTRjMi1hNGUyLTRiNzItOGFmZC1iODJiZjNjNTUxMDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MTQzMTEyMjMsIm5iZiI6MTYxNDMwOTk2M30.uYfbjFGCbqa57Q05ntHp5pSVn1UZ0iREm1lPXYaKhYw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"5cf2e4c2-a4e2-4b72-8afd-b82bf3c55108","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=black-industries","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"11d6e5a2-10b3-47f8-a4f2-de0e10c329a1_7ecf4ad6317f90fd9ff65458ac0e3bac3f9e0478_lout","baseUrl":"https://black-industries.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5cf2e4c2-a4e2-4b72-8afd-b82bf3c55108","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}